HSB Technical

Title: Dealer Support and Services Coordinator

Location: Oundle, Peterborough

Salary or Rate: £35,000K

Hours: 40 Hours

Type: Permanent

HSB ID: 468/108

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have several permanent and contract vacancies for multiple businesses across the UK and overseas – visit our website or LinkedIn page for more.

Typically, this person will be a Dealer Support and services Coordinator working in the aftersales warranty & Parts department working to process and support warranty claims for one of our Luxury Yacht building dealers.

HSB Technical’s client is a very established and well-regarded business.

Day to day duties and responsibilities of the Dealer support and services coordinator:

* Assessing the validity of all the warranty claims, adhering to warranty agreements and company policy

* Liaise over email and telephone with dealers directly

* Prepare statements and engage on regular dealer video calls via Teams/Zooms

* Review hours requested per claim with Technical Support- In boat PDI’s

* All claims over £400 gain further authority to approve proceed

* Dealer Services Field Team – Support with overseas travel, transport and parts

* Job card preparation.

* Regular review of all warranty parts on order and awaiting arrival. Both internal (IWO) and external

* Provide all the correct details for all parts that require shipping

* Liaise and communicate with the boatbuilders manufacturing partners securing FOC replacements of faulty components.

* Provide warranty payment statements to dealers

* Attend daily morning meetings.

* Regular production line training sessions with QC

Qualifications and requirements requested for the Welder/Fabricator:

* Excellent interpersonal and team working skills

* Competent computer and DMS system (Syteline, Microsoft Office, Word and Excel)

* Strong organisational skills

* Ability to work to deadlines and targets

* Both written and verbal communication

* Ability to complete regular and document self-auditing

* Experience working in a busy process driven administration role with a strong attention to detail

* Superb Organisational and Interpersonal skills

* Ability to work under pressure in a fast-paced environment

* Attending meetings that may be necessary in the performance of your duties.

* Complying with and upholding Company policies and procedures.

This vacancy is being advertised by HSB Technical Ltd who are governed by the Recruitment and Employment Confederation (REC) and have been appointed to act as the recruitment consultancy for this role