HSB Technical
Position: Service Manager
Location: Southampton
Salary: £35,000 – £40,000
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
We are seeking a dedicated Service Manager to oversee the day-to-day operations of the Service department. This role requires a dynamic and confident leader who can effectively manage a team, ensure customer satisfaction, and report outcomes to the Directors during monthly management meetings. The ideal candidate will be adept at handling high-pressure situations while maintaining professionalism, whether dealing with individual customers or large multinational organisations.
This role is based in Southampton.
Duties and responsibilities of the Service Manager :
• Supervise and manage the scheduling of work, ensuring the most suitable engineers are assigned to maximise labour sales.
• Provide customers with accurate pricing and quotations for service and repair work
• Maintain communication with customers regarding work progress and quote for additional work as needed.
• Oversee workshop operations, inform customers of any delays, and ensure timely completion of work.
• Authorise contractor invoices, ensuring work is priced correctly and within margin.
• Review engineers’ time sheets and analyse efficiency, providing write-off reports.
• Oversee the final invoicing process and manage payment collections
• Supervise work quality, providing advice and assistance when necessary
• Collaborate with the Parts Manager and department to ensure accurate allocation and ordering of parts.
• Maintain records for special tools, calibrated tools, technical library, and service bulletins.
• Ensure all workshop machinery and equipment are maintained according to health and safety regulations and insurance requirements
• Ensure engineers are adequately trained, coordinating with suppliers for necessary training
Qualifications of Service Manager
• Must Hold a full UK drivers Licence
• Be able to travel and work in Southampton
• Worked within an engineering or automotive background
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